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Webthis topic provides information about wireless product and equipment returns, exchanges, warranty claims, and canceling at&t service. View the full premier return policy online. Plus, find out how to activate a warranty replacement device. Webto avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. If the returned equipment is damaged due to abuse,. Webif you bought your wireless device at att. com, over the phone with at&t, or at an at&t branded store, you have 14 days to start your return or exchange. Webif your device was purchased directly from at&t it can be returned for a refund or exchanged for a new device during the return period. Visit the at&t return policy to:. Webreturn the device to at&t. Make sure you send your original device back within 30 days. If you don’t, you’ll be charged the balance on the device’s installment. To start the process, contact us through online chat or 800. 331. 0500. For 15 days or more,. Webyou can return devices and accessories to at&t by: Visiting the nearest at&t store. Initiating a return with donotpay. If your device was purchased at an. Webhave a store rep scan your equipment and get a tracking receipt. They’ll pack and ship it. Don’t drop your equipment in a drop box. Learn how to send back at&t fiber, at&t.